1. Introduction

Welcome to West Midlands Security & Fire. These Terms and Conditions govern your use of our services and website. By engaging with us, you agree to comply with these Terms. If you do not agree, please refrain from using our services.

2. Services Provided

We offer security and fire system installations, maintenance, surveys, and quotations for domestic, commercial, and industrial clients. All services are provided subject to availability.

3. Client Responsibilities

• You agree to provide accurate information and access to premises as required for service delivery.
• You must comply with all safety instructions and guidelines provided by us.
• Any misuse or tampering with installed systems is prohibited and will invalidate any warranty.

4. Quotations and Pricing

• All quotations are valid for 30 days unless otherwise stated.
• Prices may vary based on site conditions, system specifications, and regulatory requirements.
• Payment terms will be outlined in the quotation and must be adhered to.

5. Pricing and Payments

• Prices displayed on the website are subject to change.
• We are not responsible for errors in pricing or availability.
• Any bookings 30 days in advance may require a 10% non-refundable deposit to secure the booking. This deposit is necessary to confirm your appointment and will be deducted from the final invoice.
• Cancellations made with less than 24 hours’ notice may incur a charge of 10% of the total quotation amount. This fee covers administrative and scheduling costs.

6. Installation and Maintenance

• Installation timelines are estimates and may vary due to unforeseen circumstances.
• Maintenance services are subject to agreed schedules and terms.
• We reserve the right to suspend services if payment terms are not met.

7. Warranty and Liability

• We provide warranties on products and workmanship as specified in individual contracts.
• Our liability is limited to the value of the services provided.
• We are not liable for any indirect, incidental, or consequential damages.

8. Intellectual Property

• All intellectual property rights related to our systems and materials remain with West Midlands Security & Fire.
• Unauthorized use or reproduction is prohibited.

9. Privacy and Data Protection

• We handle your personal data in accordance with our Privacy Policy.
• Data collected during service delivery will be used solely for the purpose of providing and improving our services.

10. Changes to Terms

• We may update these Terms and Conditions periodically. Clients will be notified of significant changes.

11. Governing Law

• These Terms are governed by the laws of the United Kingdom.

12. Contact Us

For any questions or concerns regarding these Terms, please contact West Midlands Security & Fire through the contact details on our website.

13. Complaints

We are committed to providing high-quality services and customer satisfaction. If you have any complaints about our services, please contact us promptly using the contact details provided on our website. We will acknowledge your complaint within 3 business days and aim to resolve the issue as quickly and fairly as possible. Your feedback helps us improve our services and maintain the highest standards of professionalism.

The above terms and conditions are correct as of 01.01.2026